KANSEI CONSULTING INC.

Approach

Our goal is to achieve the highest possible customer satisfaction. Service delivery with an eye to both Quality Assurance and to effective Conflict Resolution help us attain that goal.

Quality Assurance is not an afterthought - we incorporate two key quality processes into every project we undertake. First, we consider "Fitness for Purpose" and work with our customers to mutually agree on standards and expectations for key deliverables. Secondly, we believe in "Right First Time" and incorporate internal review and sign-off on deliverables prior to presentation to the customer. The time it takes to agree on what is to be produced and to check to ensure that the service product meets expectations is factored into timelines.

In the event that Quality Assurance fails, or some other problem arises, we use the 5 Why's Methodology to get to the root cause of the problem. Simple, but effective, this process allows us to quickly identify where things have gone awry and work with our customers to come to agreement on how best to remediate the situation.

Services Offered

General Health Care and Information Technology Consulting

Areas of Specialization

Laboratory Information Systems
Health Care Systems Integration
eHealth and Health Care Strategy

Capabilities

These are just a few of the capabilities we offer:

Health Care Strategic Planning
Project Management and Implementation
Business Analysis and Business Case Development
Privacy Analysis and Privacy Program Development